Today AI Walay opens applications for something we have been doing quietly for a while: running a company's entire IT department, remotely, under one agreement. The official announcement, with the full list of what is included, is on the AI Walay blog: Aiwalay is now accepting applications to run companies' IT departments. Here is the personal reason behind it.
The pattern I kept seeing
Most of my client work starts with a specific build: a CRM, a voice agent, a WhatsApp automation, a website. Almost every time, the conversation drifts to the same place. Who manages the domain? Where are the backups? Why does the founder still reset everyone's passwords? Who do we call when the site goes down at night?
Growing companies rarely have an IT department. They have a founder, a freelancer and a pile of subscriptions. That works until something breaks, and then it costs them time, customers and sleep. Hiring a full IT team is slow and expensive, and one in-house generalist is still a single point of failure.
What changed this month
In October I was invited to the 13th ACES Awards in Kuala Lumpur, where the nominations team runs on a CRM AI Walay built. Watching an organisation rely on our software at its biggest moment of the year made the decision obvious. The most useful thing we can offer is not one more tool. It is taking responsibility for the whole system, so a team can get on with its real work.
What AI Walay takes over
When a company contracts us as its IT partner, we run the whole function:
- Helpdesk and user support
- Websites, domains and hosting
- Email and workplace tools (Google Workspace or Microsoft 365), accounts and devices
- Cloud, servers and tested backups
- Cybersecurity: updates, access control and monitoring
- Software and integrations, including CRMs and internal systems
- AI agents and automation, such as voice and WhatsApp agents
- Vendors, licences and an IT roadmap
It runs on one agreement, with response times in writing and a monthly report. Larger projects, such as a new app or website, are quoted separately so the monthly plan stays predictable.
Who should apply
It works best for companies of roughly 5 to 200 people without a dedicated IT team, or with one person stretched too thin, and for founders who are tired of being the IT person. If you already have a strong in-house IT team, AI Walay can still help with specific projects.
How to apply
Every application follows the same simple path:
- 1Book a free 30-minute IT audit at book.titan.email/aiwalay, or email bukhari@aiwalay.com with the subject "IT partnership application".
- 2We map your systems, accounts, risks and costs, and send you a short written plan, whether or not you go ahead.
- 3If it is a fit, we agree a fixed monthly plan and response times in writing.
- 4We take over day-to-day IT, document everything and report every month.
You can also message me on WhatsApp at +1 575 592 5501. I read every application personally.
Key takeaways
- AI Walay now runs entire IT departments remotely for companies of about 5–200 people.
- Everything sits under one agreement, with written response times and a monthly report.
- Every application starts with a free IT audit and a short written plan.
Frequently asked questions
- What does outsourcing your IT department to AI Walay include?
- AI Walay runs the whole IT function remotely: helpdesk, websites and domains, email and workplace tools, cloud and tested backups, cybersecurity, software and integrations, AI agents and automation, and vendor management, under one agreement with written response times and a monthly report.
- How do I apply for AI Walay's IT partnership?
- Book a free 30-minute IT audit at book.titan.email/aiwalay, email bukhari@aiwalay.com with the subject "IT partnership application", or message +1 575 592 5501 on WhatsApp. Every application starts with the free audit and a short written plan.
- Is this only for companies without an IT team?
- It suits companies of about 5 to 200 people without a dedicated IT team, or with one person stretched too thin. Companies with a strong in-house IT department can still hire AI Walay for specific projects instead of the full service.
Written by Syed Husnain Haider Bukhari
AI engineer, data scientist, and founder of Revolutionary Technologies LLC. Ships production AI agents, automations, and data platforms for teams in the US, UK, and UAE — including AgentFlow, AI Walay, and ProLeads.
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